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App Questions

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Troubleshooting and using the Episode App

  • Timer Passes are not refilling / Reward Passes are not accruing
  • How do I change the language?
  • How old do I have to be to use this app?
  • How do I replay a story?
  • Where is the restart button? I want to erase my progress and start my app from the beginning.
  • I’ve finished reading some of the stories on my app and want to get rid of them so they’re not filling up my queue. How do I get rid of them?
  • I don't understand these recharged passes! How do they work?
  • Why does my friend have more stories than I do? How do I get these additional stories?
  • Where is the sound in this app? How can I adjust the volume?
  • I’m receiving a message that says the author hasn’t finished the story yet. What’s going on?
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