Saved Game Not Restored - There was a problem attempting to load your saved game. This error message means that your account has a corruption. If you have not yet done so, please submit a support ticket for help with fixing your app. Related articles How to File a Support Ticket Error Message: Error retrieving progress - There was an error retrieving your story progress. Every time I try to log in I get an 'Oops' error message telling me to restart my device. Error Message: Your account has been permanently suspended for violations of our Terms of Service I reported/removed a story and now I can't read it. Comments 0 comments Article is closed for comments.