We would love to help you! You can ask our support just about anything and they will do their best to help you. When filling out the request form, please do your best to fill out all of the fields - they help us help you faster!
If you don't know your Support ID you can learn how to find it HERE. If you aren't able to get into the app to find it thats okay! You can still send a request, just write "I don't know" in that space.
If you are trying to report bullying, harassment or inappropriate content in a story you can help us a lot by including as much info as possible. Things like screenshots of mean or harassing comments (with account names), story titles, problematic scenes... the more we know the faster our team can work!