Check here for information about current live issues on the platform.
Technical Issues & Questions
Troubleshooting and using the Episode App
Purchases & Subscriptions
As of 7/10/19, Mobile Creator has officially been retired from Episode. You can still access, continue writing, and p...
Episode Explains is an ongoing series where the Episode Team answers questions about more in-depth topics related to ...
The Writer Portal
Learn about the Episode Writer Portal!
Writing & Directing
How-to's for donacoding and creating your stories on Episode
Need help? We've got resources for you.
- No Text in Story Previewer (Writer's Portal and Mobile Creator)
- Story Information Missing Error
- Event shelves are missing.
- Didn't receive Gem rewards after reading a chapter
- Missing Features - Can't Search For User Stories - Settings and Home Only
- My story froze on the ad sponsor screen, and now my screen is blue / black.
- Timer Passes are not refilling / Reward Passes are not accruing
- How to Google your issue - Locate common errors and solutions on the Episode Forum
- Content Guideline FAQs
- Full Story Guidelines
- How Are My Story Covers or Images Reviewed?
- How Is My Story Reviewed?
- Content Guidelines