Check here for information about current live issues on the platform.
Technical Issues & Questions
Troubleshooting and using the Episode App
Purchases & Subscriptions
Create Episode Stories on your Mobile Device
The Writer Portal
Learn about the Episode Writer Portal!
Writing & Directing
How-to's for donacoding and creating your stories on Episode
Need help? We've got resources for you.
- Error Loading Episode / Download Didn't Complete Error (iOS)
- Didn't receive Gem rewards after reading a chapter
- 'Game State on a different platform' error message
- Missing Features - Can't Search For User Stories - Settings and Home Only
- My story froze on the ad sponsor screen, and now my screen is blue.
- Timer Passes are not refilling / Reward Passes are not accruing
- How to Google your issue - Locate common errors and solutions on the Episode Forum
- Content Guidelines